Support
Email support@meozturk.com for any question about my apps. I usually reply within 24 hours on weekdays. Write in English or Turkish — both are fine.
→SmartWake (Apple Watch)
The alarm didn't go off
- Wear the watch to sleep. The alarm wakes you with haptics on your wrist, and it reads your movement — it can't do either from the nightstand.
- After arming, lower your wrist but don't force-quit the app. Force-quitting can cancel the scheduled wake session.
- A backup notification always fires at your latest wake-up time, even if the smart session couldn't run.
Why is the window limited to 30 minutes?
watchOS limits smart-alarm background sessions to 30 minutes. SmartWake monitors the last part of your sleep inside that limit and guarantees you're woken no later than the time you set.
Why haptics instead of sound?
During a smart-alarm session the screen stays off and watchOS plays no audio, so the wake-up is a repeating haptic. The backup notification at your latest time does play a sound.
→DriveMedia (iPhone)
A file isn't showing up
- DriveMedia lists audio and video files only. Documents, images and Office files are hidden on purpose.
- Files shared with you but not added to your own OneDrive or Dropbox may not appear.
- Pull down on the folder to refresh it.
Playback stops or stutters over mobile data
Check the cellular switch in Settings. When it's off, streaming and downloading work on Wi-Fi only. For a long trip, download the files first — a downloaded file always plays from your device, never over the network.
Why don't my videos show up in CarPlay?
CarPlay doesn't allow moving images while driving, so video files are hidden there by design. Audio files and your downloads are all available.
Can I use OneDrive and Dropbox together?
Yes. Settings → Add account connects the other one. With both connected, each account appears as its own folder at the top of your library, and tracks from both can share one queue. One account per service can be connected at a time.
Why is there no cover art for Dropbox tracks?
DriveMedia shows the cover art your cloud service provides. OneDrive provides it for music files; Dropbox makes previews only for images, so Dropbox tracks show a placeholder.
How do I revoke access?
Settings → Disconnect next to the account. This signs that account out and removes its stored token; for Dropbox it also revokes the app's access on Dropbox's side. You can also revoke access from your Microsoft account's privacy settings or from Connected apps in your Dropbox account settings. Downloaded files stay on your device until you delete them.
→LessonBook (iPhone & Android)
How do I back up my records?
Backup tab → Back up. You get a single file and choose where it goes: Files, your own cloud drive, or email to yourself. Everything is stored only on your phone, so take a backup regularly — the app warns you if it has been more than two weeks.
I'm changing phones
On the old phone, back up and save the file somewhere you can reach. Install LessonBook on the new phone, then Backup tab → Restore from backup and pick that file. The same file works between iPhone and Android.
A lesson reminder didn't arrive
Check that notifications are allowed for LessonBook in your phone's settings, and that the reminder isn't set to Off in the app's settings. Reminders are scheduled on the device, so they work without an internet connection.
Can I use it on two devices at once?
Not in this version. There is no account and no server, which is what keeps your students' records private — syncing means moving the backup file.
→DeskDrop (iPhone, Android & web)
How do I join my class?
Your teacher gives you a 6-character invite code. In the app, tap Join your class (or open hw.meozturk.com/join), type the code and choose a username and a password. From then on you log in with that username.
I forgot my password
- Students: ask your teacher. They can give you a new password from your page in DeskDrop.
- Teachers who signed up themselves: use Forgot your password? on hw.meozturk.com with the email address on your account, or write to me.
- Teachers added by a school administrator: ask the administrator.
How do I add more students?
Each unused invite code and each active student takes a seat; a new teacher account comes with one. In the app, go to Students → Get more seats for a monthly or yearly plan billed through the App Store or Google Play. On the web, write to the email above with your username. Deactivating a student frees their seat.
How do I cancel a subscription?
Apple and Google bill and manage the subscription, so cancel it in your App Store or Google Play account settings (in the app: Get more seats → Manage subscription). When a plan ends, the most recently added students beyond your seats are deactivated. Nothing is deleted, and you can reactivate them once you have seats again.
A student didn't get a notification
Notifications need to be allowed for DeskDrop in the phone's settings, and the student has to be signed in on that phone. Opening the app always shows the latest assignments.
How do I delete my account?
In the app: Settings → Delete my account. On the web: Settings → Profile → Delete my account. All the ways and what is deleted are on Delete your DeskDrop account.
→WristNote (Apple Watch & iPhone)
What do I need?
An iPhone with iOS 26 or later and a paired Apple Watch with watchOS 11 or later. Install WristNote on both and open each app once. You record on the watch; the iPhone handles playback, transcription and your library.
A recording hasn't reached my iPhone
- Keep Bluetooth and Wi-Fi on, and open WristNote on the iPhone. watchOS and iOS decide when a transfer runs, so delivery isn't always immediate.
- On the watch, Recordings shows each recording's delivery status. If something is still waiting, tap Retry delivery.
- Nothing is lost while you wait: the watch keeps every original until the iPhone confirms it is saved.
There's no transcript
- In the app, check Settings → Recording language. The list shows the languages your iPhone can transcribe.
- The first time you use a language, its model may need to download from Apple. Keep the app open and online until it finishes.
- Open the recording and tap Try transcription again. If it was recorded in another language, choose that language in Settings first, then use Retry using Settings language.
- If your iPhone doesn't support a language, the audio stays saved and playable.
How do I fix a transcript?
Automatic transcripts can contain mistakes. Tap Edit on the recording card, correct the title or transcript, then tap Save.
How do I keep a recording or send it to someone?
Tap Share audio on the card. The system share sheet opens with the recording as an .m4a file, and you choose where it goes — Files, AirDrop, Mail or any other app.
Will my recordings come back on a new iPhone or after a restore?
No. Recordings and transcripts are kept out of iCloud and device backups on purpose, so they exist only on your watch and iPhone. Before you change or reset your phone, use Share audio to save the recordings you want to keep.
I deleted a recording, but it's still on my watch
The watch copy is separate. On the watch, open Recordings and swipe a recording marked Saved on iPhone to remove it there too. Deleting a recording in WristNote doesn't remove copies you shared elsewhere.
→Reporting a bug
Include four things and I can usually fix it fast: your device model, the OS version, the app version, and the steps that trigger the problem. Screenshots or screen recordings help.